The customer reached out to us directly and said: “I’m Looking for a balustrade solution for the three units that I am developing. Simple, minimalist clean look in powder-coated black”. We visited the customer and showed examples of previous projects where a similar treatment was required. We went through the products we had on offer, explained the features of each and made sure the customer was thoroughly informed about the various options. Once the final design was decided on we supplied a quote to complete the whole job, from start to finish. The end result meets the customer’s brief perfectly; a minimalist look that enhances the properties image. Job complete and the customer extremely happy.